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    FAQ

    Account

    1. Favourites, how do they work?
    2. Why do I have to register and log in before I can order?
    3. How can I edit my account information?
    4. I forgot my password, what do I do now?
    5. Where can I find Grovet’s terms and conditions?
    6. Why do I have to register and log in before I can order?
    7. Office hours
    8. What are GDP regulations?
    9. I can’t find the invoice, what do I do now?
    10. Grovet Brexit Customs duties & Import VAT
    11. Shipping costs
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    Orders

    1. Why do I have to register and log in before I can order?
    2. Where can I find Grovet’s terms and conditions?
    3. When can I place an order?
    4. Why do I have to register and log in before I can order?
    5. What is the minimum order amount?
    6. Can I pick up my order in person?
    7. Can my order be sent directly to my client?
    8. What are GDP regulations?
    9. I can't find a product
    10. I can’t find the invoice, what do I do now?
    11. Shipping costs

    Products

    1. When can I place an order?
    2. Are the prices shown on the website excluding VAT?
    3. Why can’t I see any prices on the website?
    4. How can I find the price of a particular product?
    5. Reporting adverse reactions
    6. I can't find a product
    7. Is it possible to request samples of products available in the web shop?
    8. Is it possible to order items not shown in your web shop?
    9. How can I make an appointment for a Pro Stride demonstration?
    10. I ordered a chilled item which was warm upon arrival. Can I return it?
    11. Article out of stock
    12. Shipping costs

    Delivery

    1. When will my order be delivered?
    2. Where is my order?
    3. Can I pick up my order in person?
    4. I ordered the wrong item, can I return it?
    5. Where is my order?
    6. Can my order be sent directly to my client?
    7. What are GDP regulations?
    8. Grovet Brexit Customs duties & Import VAT
    9. Shipping costs

    Returns

    1. I ordered the wrong item, can I return it?
    2. Can I return a damaged item or package?
    3. I ordered a chilled item which was warm upon arrival. Can I return it?
    4. Shipping costs

    Magistral products

    1. How does ordering a magistral product through Grovet work?
    2. When are magistral products permitted?
    3. Can I track the status of my order?
    4. How can I change or cancel my order?
    5. If I have ordered something incorrectly, can I return it?
    6. What is the procedure for damaged or incorrect orders?
    7. If I have ordered something incorrectly, can I return it?
    8. What happens if items are missing from my order?
    9. To which quality and safety standards do the products comply?
    10. Do the prices on the website exclude VAT?
    11. How can I contact you if my question is not addressed here?
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