FAQ
Account
- Favourites, how do they work?
- Why do I have to register and log in before I can order?
- How can I edit my account information?
- I forgot my password, what do I do now?
- Where can I find Grovet’s terms and conditions?
- Why do I have to register and log in before I can order?
- Office hours
- What are GDP regulations?
- Grovet Brexit Customs duties & Import VAT
- Holidays
- How can I log in to the website?
- I can’t find the invoice, what do I do now?
Orders
- Why do I have to register and log in before I can order?
- Where can I find Grovet’s terms and conditions?
- Why do I have to register and log in before I can order?
- What is the minimum order amount?
- Can my order be sent directly to my client?
- What are GDP regulations?
- What does the cascade settlement entail?
- When can I place an order?
- I can't find a product
- Can I pick up my order in person?
- I can’t find the invoice, what do I do now?
- Shipping costs
Products
- Are the prices shown on the website excluding VAT?
- Why can’t I see any prices on the website?
- Is it possible to request samples of products available in the web shop?
- Is it possible to order items not shown in your web shop?
- How can I make an appointment for a Pro Stride demonstration?
- I ordered a chilled item which was warm upon arrival. Can I return it?
- What does the cascade settlement entail?
- Reporting adverse reactions
- When can I place an order?
- I can't find a product
- Article out of stock
- How can I find the price of a particular product?