FAQ

Account

  1. Favourites, how do they work?
  2. Why do I have to register and log in before I can order?
  3. How can I edit my account information?
  4. I forgot my password, what do I do now?
  5. Where can I find Grovet’s terms and conditions?
  6. Why do I have to register and log in before I can order?
  7. Office hours
  8. What are GDP regulations?
  9. Shipping costs
  10. I can’t find the invoice, what do I do now?
  11. Grovet Brexit Customs duties & Import VAT
  12. Holidays

Orders

  1. Shipping costs
  2. Why do I have to register and log in before I can order?
  3. Where can I find Grovet’s terms and conditions?
  4. Why do I have to register and log in before I can order?
  5. What are GDP regulations?
  6. I can’t find the invoice, what do I do now?
  7. When can I place an order?
  8. What is the minimum order amount?
  9. Can I pick up my order in person?
  10. Can my order be sent directly to my client?
  11. I can't find a product
  12. Transport prijzen

Products

  1. When can I place an order?
  2. Are the prices shown on the website excluding VAT?
  3. Why can’t I see any prices on the website?
  4. How can I find the price of a particular product?
  5. Shipping costs
  6. Reporting adverse reactions
  7. I can't find a product
  8. Is it possible to request samples of products available in the web shop?
  9. Is it possible to order items not shown in your web shop?
  10. How can I make an appointment for a Pro Stride demonstration?
  11. I ordered a chilled item which was warm upon arrival. Can I return it?
  12. Article out of stock

Delivery

  1. When will my order be delivered?
  2. Where is my order?
  3. Can I pick up my order in person?
  4. I ordered the wrong item, can I return it?
  5. Where is my order?
  6. Can my order be sent directly to my client?
  7. What are GDP regulations?
  8. Shipping costs
  9. Grovet Brexit Customs duties & Import VAT

Returns

  1. I ordered the wrong item, can I return it?
  2. Shipping costs
  3. Can I return a damaged item or package?
  4. I ordered a chilled item which was warm upon arrival. Can I return it?
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