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FAQ

Account

  1. Grovet Brexit Customs duties & Import VAT
  2. Holidays
  3. Favourites, how do they work?
  4. Why do I have to register and log in before I can order?
  5. How can I edit my account information?
  6. I forgot my password, what do I do now?
  7. Where can I find Grovet’s terms and conditions?
  8. I can’t find the invoice, what do I do now?
  9. Why do I have to register and log in before I can order?
  10. Office hours
  11. What are GDP regulations?
  12. Shipping costs

Orders

  1. Grovet Brexit Customs duties & Import VAT
  2. Why do I have to register and log in before I can order?
  3. Where can I find Grovet’s terms and conditions?
  4. I can’t find the invoice, what do I do now?
  5. When can I place an order?
  6. Why do I have to register and log in before I can order?
  7. What is the minimum order amount?
  8. Can I pick up my order in person?
  9. Can my order be sent directly to my client?
  10. What are GDP regulations?
  11. I can't find a product
  12. Shipping costs

Products

  1. When can I place an order?
  2. Are the prices shown on the website excluding VAT?
  3. Why can’t I see any prices on the website?
  4. Is it possible to request samples of products available in the web shop?
  5. Is it possible to order items not shown in your web shop?
  6. How can I make an appointment for a Pro Stride demonstration?
  7. How can I find the price of a particular product?
  8. I ordered a chilled item which was warm upon arrival. Can I return it?
  9. Article out of stock
  10. I can't find a product
  11. Shipping costs

Delivery

  1. Grovet Brexit Customs duties & Import VAT
  2. When will my order be delivered?
  3. Where is my order?
  4. Can I pick up my order in person?
  5. I ordered the wrong item, can I return it?
  6. Where is my order?
  7. Can my order be sent directly to my client?
  8. What are GDP regulations?
  9. Shipping costs

Returns

  1. I ordered the wrong item, can I return it?
  2. Can I return a damaged item or package?
  3. I ordered a chilled item which was warm upon arrival. Can I return it?
  4. Shipping costs
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