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FAQ

Account

  1. I can’t find the invoice, what do I do now?
  2. Why do I have to register and log in before I can order?
  3. Where can I find Grovet’s terms and conditions?
  4. I forgot my password, what do I do now?
  5. How can I edit my account information?
  6. Why do I have to register and log in before I can order?
  7. Favourites, how do they work?
  8. Office hours
  9. Grovet Brexit Customs duties & Import VAT
  10. Price change shipping costs
  11. What are GDP regulations?
  12. Holidays

Orders

  1. I can’t find the invoice, what do I do now?
  2. When can I place an order?
  3. Why do I have to register and log in before I can order?
  4. What is the minimum order amount?
  5. Can I pick up my order in person?
  6. Can my order be sent directly to my client?
  7. Where can I find Grovet’s terms and conditions?
  8. Why do I have to register and log in before I can order?
  9. Grovet Brexit Customs duties & Import VAT
  10. Price change shipping costs
  11. What are GDP regulations?
  12. I can't find a product
  13. Wanneer is een middel een 3e keuze antibiotica?

Products

  1. When can I place an order?
  2. Are the prices shown on the website excluding VAT?
  3. Why can’t I see any prices on the website?
  4. Is it possible to request samples of products available in the web shop?
  5. Is it possible to order items not shown in your web shop?
  6. How can I make an appointment for a Pro Stride demonstration?
  7. How can I find the price of a particular product?
  8. I ordered a chilled item which was warm upon arrival. Can I return it?
  9. Article out of stock
  10. Price change shipping costs
  11. I can't find a product

Delivery

  1. When will my order be delivered?
  2. Where is my order?
  3. Can I pick up my order in person?
  4. I ordered the wrong item, can I return it?
  5. Where is my order?
  6. Can my order be sent directly to my client?
  7. Grovet Brexit Customs duties & Import VAT
  8. Price change shipping costs
  9. What are GDP regulations?

Returns

  1. I ordered the wrong item, can I return it?
  2. Can I return a damaged item or package?
  3. I ordered a chilled item which was warm upon arrival. Can I return it?
  4. Price change shipping costs
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