This page was last edited on 31-10-2018.
Thank you for the trust you place in us. We consider it our responsibility to protect your privacy. On this page we detail which personal data we collect when you visit our website, why we collect this data and how we use this information to improve your user experience. In this way you can understand exactly how we work.
Grovet B.V. respects the privacy of all it's users and takes care that all provided personal information is treated confidentially.
Our use of collected data
Use of our services
When you sign up for one of our services we request your business (and personal) information. This data is used to execute the services we provide. The personal data is saved on the secured servers of our webhost and third parties which are needed in order to provide this service, such as shipping companies. We will not combine this information with other personal data that we may have.
When you send us an email or other message it is possible that we save these messages. We may ask you for personal information pertinent to the situation in question. This allows us to process and answer your requests. The data is stored on the secure servers of our IT provider. We will not combine this information with other personal data that we may have.
This website uses "cookies" (text files which are saved to your hard drive). These cookies are necessary for functions such as "log in to the website" and thirt party services. Read more about Google Analytics cookies.
Personal or order information is not shared with third parties with the exception of parties necessary to provide our services, such as shipping companies and payment providers.
Visitor information is not shared with third parties with the exception of the web services we use for our webshop. This includes Google Analytics and the website Chat function. This information will only be used for the purpose of the application in question and will not be shared with other parties.
In certain situations the information can be shared internally. Our employees are required to treat your information confidentially.
Cookies are also placed by the third party "Google" which we have a processing agreement with for their Analytics service.
We made sure that the data that Google receives from our website is anonymized by applying the following setting in the Google script: ga('set', 'anonymizeIp', true).
Next to that we configured our Google Analytics account to prevent data transfer to other Google services.
We use this service to keep track of and receive reports about how users navigate the website. In this way we can improve our website and service in the interest of our customers.
The cookies and subsequent information generated by Google Analytics concerning the use of the website is stored on the secured servers of the third party "Google".
Options concerning your personal information
We offer all visitors the possibility to review, change, or remove any and all information that has been shared with us. The removal of the address-related information linked to your order history can only be deleted after the minimal period stated by Dutch fiscal law (currently 7 years).
Modifying/unsubsribing newsletter service
At the bottom of every email you will find the option to modify your information and to unsubscribe from the mailing list.
If you would like to modify your information or remove yourself from our files you can contact us. Our contact information can be found at the bottom of this page.
Questions and feedback
Otto Hahnweg 24, 3542 AX, Utrecht, Netherlands
+44 142 248 1900