Why is the processing of the deposit for Zomedica trodes changing?
As of 1 July 2026, the deposit procedure will be processed more clearly on sales orders and invoices. The deposit will be shown as a separate line item, providing greater transparency in the ordering process.
Is the deposit procedure itself changing?
No, the deposit procedure remains unchanged. A €100 deposit applies to each Zomedica trode. This amount will be processed according to the applicable return procedure when the trode is returned.
What will change when ordering a Zomedica trode from 1 July 2026 onwards?
The €100 deposit will be added as a separate line item on the order. This means the price of the trode and the deposit will be shown separately on your order confirmation and invoice.
Will the sales price of the trode remain the same?
Yes, the sales price of the trode remains unchanged. The €100 deposit will be charged separately.
Is VAT charged on the deposit?
Yes, as of 1 July 2026, the deposit will be processed as part of the sales order and VAT will be applied.
Is the deposit added automatically when placing an order?
Yes, when ordering a Zomedica trode, the deposit will be added automatically to your order.
How is the deposit calculated when ordering multiple trodes?
The deposit is calculated per trode. When ordering multiple trodes, a €100 deposit will be added for each individual trode.
Will the return procedure for the trode change?
No, the return procedure remains unchanged. When a trode is returned according to the applicable procedure, the deposit will be processed in accordance with the applicable terms.
Why is the deposit shown separately on my invoice?
By displaying the deposit as a separate line item, we make the processing of the deposit procedure clearer and more transparent.